Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204540 Lothian NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations March 2014
201204688 Fife Council applications, allocations, transfers & exchanges Some upheld, recommendations March 2014
201204705 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2014
201204779 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2014
201204873 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201204944 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201205200 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2014
201205348 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201205406 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2014
201300241 The City of Edinburgh Council statutory notices Some upheld, recommendations March 2014