Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201203365

  • Case ref:
    201203365
  • Date:
    March 2014
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    parks, outdoor centres and facilities

Summary

Mr C corresponded with and complained to the council about their maintenance of a park. He was dissatisfied at the end of the complaints procedure and raised his complaints with us, including that they had not responded appropriately to his complaints.

We found that there was evidence that the council had reasonably maintained the park during the period concerned. However, we also found that the council had not responded reasonably to Mr C's complaints because they did not provide full responses to the issues he raised, and on one occasion provided inaccurate information.

Recommendations

We recommended that the council:

  • apologise to Mr C for the complaints handling issues identified; and
  • ensure all staff are reminded of the need to provide full responses to complaints.

Related reading

Updated: March 13, 2018