Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201303293

  • Case ref:
    201303293
  • Date:
    April 2014
  • Body:
    Clackmannanshire Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    neighbour disputes and antisocial behaviour

Summary

Miss C complained that the council had failed to take reasonable action after she complained about antisocial behaviour by neighbours.

During our investigation, the council told us that the neighbours had moved out. As we were by that point satisfied that the council had shown us that they had taken Miss C's complaints seriously, and had liaised with other agencies, including the police, to investigate the matter, we decided that no further action on our part was needed.

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Updated: March 13, 2018