Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201302781

  • Case ref:
    201302781
  • Date:
    April 2014
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and antisocial behaviour

Summary

Ms C was rehoused following problems with antisocial behaviour in her previous neighbourhood, but was unhappy with the new property as there were some problems with a neighbour. She complained that the council were at fault in allocating her a new property where it was known that there were also antisocial behaviour problems and that they had withheld this information from her.

Our investigation found evidence that the council had taken into consideration the circumstances surrounding Ms C being rehoused, had conducted a risk assessment and allocated the property to her in line with their policies and procedures. We did not uphold her complaints.

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Updated: March 13, 2018