Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201304759

  • Case ref:
    201304759
  • Date:
    May 2014
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    cleansing/public conveniences/streets and stairs

Summary

Mr C complained that the road outside his property was flooding in moderate to heavy rainfall, and that this was affecting his property. He said that the council were failing to keep the road drains free of debris in his area.

When we made enquiries to the council about this, we found that they had taken appropriate action to address the problem, and we were satisfied that the complaint had been resolved.

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Updated: March 13, 2018