Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204083 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201204125 A Council special educational needs - assessment & provision Some upheld, recommendations February 2014
201204215 Dunedin Canmore Housing Ltd repairs and maintenance Some upheld, action taken by body to remedy, recommendations February 2014
201204216 Dunedin Canmore Housing Ltd repairs and maintenance Some upheld, action taken by body to remedy, no recommendations February 2014
201204363 Business Stream debt recovery / payment fees Not upheld, recommendations February 2014
201204438 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations February 2014
201204507 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2014
201204511 Business Stream charging method / calculation Upheld, recommendations February 2014
201204561 Business Stream debt recovery / payment fees Some upheld, recommendations February 2014
201204877 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014