Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301024 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations February 2014
201301026 Shire Housing Association Ltd improvements and renovation Not upheld, no recommendations February 2014
201301043 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations February 2014
201301078 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2014
201301094 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2014
201301095 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2014
201301159 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2014
201301205 Lothian NHS Board clinical treatment / diagnosis Upheld, no recommendations February 2014
201301254 The City of Edinburgh Council statutory notices Not upheld, recommendations February 2014
201301309 Forth Valley NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations February 2014