Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302062 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | February 2014 |
| 201302314 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201302543 | West Lothian Council | noise pollution | Not upheld, recommendations | February 2014 |
| 201302585 | Business Stream | charging method / calculation | Complaint withdrawn | February 2014 |
| 201302595 | South Lanarkshire Council | handling of application (complaints by opponents) | Upheld, no recommendations | February 2014 |
| 201302619 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | February 2014 |
| 201302670 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | February 2014 |
| 201302704 | Scottish Prison Service | complaints handling | Upheld, no recommendations | February 2014 |
| 201302783 | East Dunbartonshire Council | complaints handling | Upheld, recommendations | February 2014 |
| 201302838 | The City of Edinburgh Council | council tax | Some upheld, no recommendations | February 2014 |