Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203387 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2014
201203568 Tayside NHS Board admission, discharge & transfer procedures Upheld, recommendations January 2014
201203628 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2014
201203646 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2014
201203651 Business Stream meter reading Upheld, recommendations January 2014
201203684 The Highland Council handling of application (complaints by opponents) Some upheld, no recommendations January 2014
201203744 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2014
201203796 Prospect Community Housing repairs and maintenance Not upheld, recommendations January 2014
201204022 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2014
201204024 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2014