Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300497 | Stirling Council | complaints handling | Some upheld, no recommendations | January 2014 |
| 201300574 | Business Stream | policy/administration | Some upheld, recommendations | January 2014 |
| 201300585 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | January 2014 |
| 201300607 | Castle Rock Edinvar Housing Association | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300631 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2014 |
| 201300769 | The City of Edinburgh Council | factual error in decision-making | Not upheld, no recommendations | January 2014 |
| 201300796 | Care Inspectorate | complaints handling | Not upheld, no recommendations | January 2014 |
| 201300842 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300857 | A Council | secondary school | Upheld, recommendations | January 2014 |
| 201300939 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | January 2014 |