Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302331 | West Lothian Council | repairs and maintenance | Upheld, no recommendations | January 2014 |
| 201302349 | Argyll Community Housing Association | repairs and maintenance | Not upheld, recommendations | January 2014 |
| 201302414 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2014 |
| 201302458 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | January 2014 |
| 201302500 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201302609 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | January 2014 |
| 201302673 | Fife NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | January 2014 |
| 201302809 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201303043 | Scottish Prison Service | education | Upheld, recommendations | January 2014 |
| 201303090 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | January 2014 |