Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201302585

  • Case ref:
    201302585
  • Date:
    February 2014
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Complaint withdrawn
  • Subject:
    charging method / calculation

Summary

Mr C complained about the way Business Stream had calculated a reduction from his water bill, following a pipe burst in his caravan park.

In response to our enquiries and additional evidence provided by Mr C, Business Stream agreed to further reduce his bill. They also agreed to cancel a recovery charge they had applied to Mr C's account. Mr C told us that he would accept this offer and withdrew his complaint.

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Updated: March 13, 2018