Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302704

  • Case ref:
    201302704
  • Date:
    February 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C, who is a prisoner, complained that the prison failed to handle his complaints appropriately. He said that they were hampering his access to the complaints procedure.

When we investigated this, the prison acknowledged that there was a delay in responding to one complaint and that they had also misplaced another. Because of that, we upheld Mr C's complaint. We did not, however, make any recommendations as we did not find evidence to suggest the prison were suppressing his access to the complaints procedure. We also pointed out to Mr C that the way in which he was submitting his frequent complaints appeared to be impacting on the prison's ability to handle them appropriately.

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Updated: March 13, 2018