Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201204208

  • Case ref:
    201204208
  • Date:
    December 2013
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    estate management, open space & environment work

Summary

Miss C complained that the council charged her for work carried out at her former home after she left it. Our investigation found, however, that Miss C had not in fact complied with the terms of her tenancy agreement when she left the property, and that the council had to resort to their abandonment procedure to bring the tenancy to an end. They found the garden in an unacceptable state and had to carry out works to clear it and make it safe. We found that the council had acted reasonably, and in accordance with their policies and procedures.

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Updated: March 13, 2018