Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301600 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2013
201301663 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201301677 Scottish Prison Service disciplinary charges - orderly room proceedings Upheld, recommendations December 2013
201301723 Falkirk Council local housing allowance and council tax benefit Not upheld, no recommendations December 2013
201301739 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201301768 Grampian Housing Association Ltd repairs and maintenance Not upheld, no recommendations December 2013
201301789 South Lanarkshire Council policy/administration Not upheld, no recommendations December 2013
201301938 Scottish Prison Service refusal of privileges Not upheld, no recommendations December 2013
201302375 Fife Council repairs and maintenance Not upheld, no recommendations December 2013
201302412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013