Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000633 Lothian NHS Board - Royal Edinburgh and Associated Services Division clinical treatment / diagnosis Some upheld, no recommendations November 2013
201100497 Dumfries and Galloway Council policy/administration Some upheld, recommendations November 2013
201102334 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2013
201103811 South Lanarkshire Council homeless person issues Upheld, no recommendations November 2013
201200273 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201200945 Aberdeen City Council repairs and maintenance Some upheld, recommendations November 2013
201201202 Borders NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2013
201202393 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013
201202598 Aberdeenshire Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations November 2013
201202850 Business Stream leakage Not upheld, no recommendations November 2013