Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201301562

  • Case ref:
    201301562
  • Date:
    November 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C, who is a prisoner, complained that he had been categorised as a medium security risk. He felt that he should have been given a 'low' rating.

Our investigation found that the reason for this classification was that drug paraphernalia was found during a routine search of the cell Mr C shared with another prisoner. Although Mr C said that this belonged to his cell mate, the prison service provided reasonable evidence of their suspicion that Mr C had been a participant, and we did not uphold his complaint. We also noted, however, that the decision on Mr C's security category was kept under review and that he had since been re-categorised with a low rating.

Updated: March 13, 2018