Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201301240

  • Case ref:
    201301240
  • Date:
    November 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C, who is a prisoner in a closed prison, complained that the Scottish Prison Service were unreasonably holding him back from progressing to less secure conditions.

A prisoner must meet standard criteria before the risk management team (RMT) will consider his application for progression. The RMT at the closed prison are responsible for deciding whether or not a prisoner can progress to less secure conditions. In Mr C's case, we did not uphold his complaint as our investigation highlighted that he did not meet the standard criteria for progression and because of that, his application could not be referred to the RMT for consideration.

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Updated: March 13, 2018