Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201202080

  • Case ref:
    201202080
  • Date:
    September 2013
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Miss C, an owner-occupier, complained to the police and to the council that a council tenant in the flat below was smoking cannabis or allowing cannabis to be smoked and this was diffusing into the common stair and into her flat. As a result of a police visit, a person in the flat admitted he had been smoking cannabis. Our investigation found that after Miss C complained to the council, a housing officer visited the tenant and gave a verbal and written warning about adhering to their conditions of tenancy. While Miss C complained that the council had failed to take proper action and had failed to answer the specific questions she had raised in her letters of complaint, the evidence we saw did not bear this out.

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Updated: March 13, 2018