Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201300591

  • Case ref:
    201300591
  • Date:
    September 2013
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    refuse collection & bins

Summary

Mr C complained about storage and collection of household waste at the building where he lives. He was unhappy that when he asked about providing a bin store, the council had said he and other residents should pay for this. Mr C was also unhappy that the council said that they had to present their bins at the kerbside for collection, which he said was a change to the existing arrangement.

Although Mr C was unhappy with the council's responses, we did not uphold his complaints. Our investigation found that, as Mr C lived in a private development, there was no obligation on the council to pay for a bin store. We also found no evidence that the council had changed the existing arrangement.

Related reading

Updated: March 13, 2018