Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201300339

  • Case ref:
    201300339
  • Date:
    September 2013
  • Body:
    Scottish Borders Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by applicants)

Summary

Mr C complained about the council's handling of his planning application. He said that the application had not been handled in accordance with the scheme of delegation which empowered council officers to make decisions. Mr C felt the application should have been determined at officer level rather than referred to a committee of council members.

Our investigation found that the council officer did have the delegated power to make a decision, but was not obliged to do so if he felt that a decision should instead be made by the committee. We found that the council had done nothing wrong in this respect.

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Updated: March 13, 2018