Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201204614

  • Case ref:
    201204614
  • Date:
    June 2013
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    No decision reached
  • Subject:
    incorrect billing

Summary

Mr C complained that Business Stream had incorrectly billed his organisation.

As part of our investigation, we asked Business Stream to look again at the complaint, which they had previously investigated but not upheld. On doing so, they discovered an error, which when corrected reduced Mr C's debt from approximately £10,000 to approximately £400. We considered this to be an appropriate resolution for Mr C and advised him of the outcome.

Related reading

Updated: March 13, 2018