Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201202460

  • Case ref:
    201202460
  • Date:
    May 2013
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    applications, allocations, transfers & exchanges

Summary

Mr C raised a complaint on behalf of Mr and Mrs A about the council's handling of their housing application. In particular they were dissatisfied that, following the withdrawal of an offer of a property on the advice of the council's occupational therapist, they were not reassessed in relation to their needs. Mr and Mrs A felt that as a result of the council's handling of the matter they had missed out on offers of properties that would be more suitable than their current home.

Our investigation found that the responsibility is on an applicant to notify the council of any change in their circumstances. We were provided with evidence that this had been explained to Mr and Mrs A, and that they had not missed out on any offers of properties. They had been advised to consider widening their areas of choice and type of housing to improve their chances of being offered a more suitable property.

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Updated: March 13, 2018