Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201205198

  • Case ref:
    201205198
  • Date:
    May 2013
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by applicants)

Summary

Mrs C planned to open a food takeaway and sought pre-application advice from the council about this. The council gave advice, which was generally positive about the plan, but made clear that it was given without prejudice to the assessment of a formal planning application. When Mrs C submitted her formal application, it was refused. Mrs C felt the pre-application advice should have alerted her to the basis upon which the application was ultimately refused.

As our investigation found that pre-application advice is not required to be exhaustive and that the advice received in this case was reasonable, we did not uphold Mrs C's complaint.

Related reading

Updated: March 13, 2018