Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201201734

  • Case ref:
    201201734
  • Date:
    April 2013
  • Body:
    A Higher Educational Establishment
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C complained that by investigating an allegation of gross misconduct against him, the organisation breached their regulations, codes of procedure and general rules, by creating rights beyond their statutory and common law obligations.

We explained to Mr C that our investigation of his complaint could only look at whether policies and procedures were followed and if appropriate advice was taken. We found that the organisation had taken legal advice. We could not compel them to provide this to us, and only a court could determine whether the legal advice was reasonably acted upon. We could not, therefore, determine whether they breached the regulations by investigating allegations against Mr C, and could not uphold his complaint.

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Updated: March 13, 2018