Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004490 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201004603 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations March 2013
201100156 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2013
201102648 University of the West of Scotland teaching and supervision Upheld, recommendations March 2013
201103221 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201103627 Scottish Qualifications Authority policy/administration Upheld, recommendations March 2013
201103669 Tayside NHS Board consent Some upheld, recommendations March 2013
201104008 West Lothian Council primary school Not upheld, no recommendations March 2013
201104381 Forestry Commission Scotland policy/administration Some upheld, recommendations March 2013
201104517 Business Stream incorrect billing Not upheld, no recommendations March 2013