Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201317 The Moray Council handling of application (complaints by opponents) No decision reached March 2013
201201406 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201201424 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201201438 Business Stream charging method / calculation Not upheld, recommendations March 2013
201201474 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201552 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201553 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201566 Queen Margaret University policy/administration Some upheld, recommendations March 2013