Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201201317

  • Case ref:
    201201317
  • Date:
    March 2013
  • Body:
    The Moray Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    handling of application (complaints by opponents)

Summary

Mr C complained that when planning permission was sought for a development beside his property, the council did not properly take into account his representations against the application.

We did not, however, investigate the complaint, as we were unable to agree with Mr C the wording of the complaint he wanted us to pursue or the outcome he was seeking.

Related reading

Updated: March 13, 2018