Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision report 201202521

  • Case ref:
    201202521
  • Date:
    April 2013
  • Body:
    The State Hospital Board for Scotland
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    appliances, equipment & premises

Summary

Mr C complained that there was an inadequate number of toilet facilities on his ward.

Our investigation found that patients spend only a limited time on the ward. In essence, the ward is used for little more than eating meals and making phone calls. Patients spend most of their waking time in other areas, which have ample toilet facilities. Sleeping areas are separate, and have en-suite toilet facilities. We also established that Mr C was able to move between areas to a reasonable extent. We considered this reasonable and we did not uphold the complaint.

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Updated: March 13, 2018