Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201204499

  • Case ref:
    201204499
  • Date:
    April 2013
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    parking

Summary

Mrs C was issued with a penalty charge notice (PCN) for parking in a restricted area and obstructing the road. She complained to us that the council failed to give her the right to appeal the PCN to the parking adjudicator. In considering her complaint, the council explained that they followed the correct process when dealing with the PCN, and had no records of Mrs C requesting an appeal.

Our investigation was unable to obtain evidence from either party to support Mrs C's position. As we could not find additional supporting evidence that she had requested an appeal, we were unable to uphold her complaint.

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Updated: March 13, 2018