Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200449 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201200538 | North Ayrshire Council | estate management; open space and environment work | Not upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201200590 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2013 |
| 201200667 | Borders NHS Board | communication; staff attitude; dignity; confidentiality | Some upheld, recommendations | February 2013 |
| 201200720 | Crown Office and Procurator Fiscal Service | policy/administration | Upheld, action taken by body to remedy, recommendations | February 2013 |
| 201200863 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | February 2013 |
| 201200895 | East Dunbartonshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2013 |
| 201200930 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | February 2013 |
| 201200942 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2013 |
| 201200956 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | February 2013 |