Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201202313

  • Case ref:
    201202313
  • Date:
    February 2013
  • Body:
    NHS National Services Scotland
  • Sector:
    Health
  • Outcome:
    Some upheld, action taken by body to remedy, no recommendations
  • Subject:
    communication; staff attitude; dignity; confidentiality

Summary

Mr C complained that it took too long to deal with a treatment plan proposed by his dentist. Mr C thought that the treatment time guarantee applied and had been exceeded. However, we found that at the time of Mr C's complaint the treatment time guarantee was not in force and did not apply. We also found that his treatment plan was progressed within a reasonable timescale.

Mr C also complained that a phone call was poorly handled. We upheld this complaint because the board had acknowledged and apologised for providing incorrect information during the phone call.

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Updated: March 13, 2018