Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201354 Office of the Scottish Charity Regulator complaints handling Some upheld, recommendations January 2013
201201400 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201413 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201457 A Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201466 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201554 Scottish Water damage caused / compensation Upheld, recommendations January 2013
201201613 A Practice in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201201680 Orkney Islands Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, no recommendations January 2013
201201812 Scottish Water sewer flooding - internal Not upheld, no recommendations January 2013
201201818 Lothian NHS Board clinical treatment/diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013