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Decision report 201201812

  • Case ref:
    201201812
  • Date:
    January 2013
  • Body:
    Scottish Water
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sewer flooding - internal

Summary

Mr C complained that a blockage he had experienced in his home's water pipes was Scottish Water's responsibility and that flooding in his kitchen had been caused by flooding in a nearby car park.

Our investigation found, however, that Scottish Water had correctly told Mr C that the blockage was on his side of the pipe system and, therefore, not their responsibility, and also that the flooding could not have been caused by the car park flooding.

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Updated: March 13, 2018