Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201889 Glasgow City Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201201976 University of St Andrews plagiarism and intellectual property Not upheld, recommendations January 2013
201202013 Scottish Water damage caused / compensation Not upheld, no recommendations January 2013
201202015 Business Stream Ltd policy/administration Not upheld, no recommendations January 2013
201202149 Argyll Community Housing Association estate management Not upheld, no recommendations January 2013
201202175 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2013
201202220 The Highland Council traffic regulation and management Some upheld, action taken by body to remedy, recommendations January 2013
201202262 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202272 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202444 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013