Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102836 University of Edinburgh teaching and supervision Not upheld, no recommendations December 2012
201102992 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2012
201103201 South Lanarkshire Council neighbour disputes and antisocial behaviour Some upheld, recommendations December 2012
201103232 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201103340 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103483 Aberdeenshire Council parking Not upheld, no recommendations December 2012
201103741 South Lanarkshire Council claims for damage, injury, loss Not upheld, no recommendations December 2012
201103765 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201104215 Business Stream Ltd incorrect billing Upheld, recommendations December 2012