Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 |
| 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 |
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
| 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
| 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201200145 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |