Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision report 201202262

  • Case ref:
    201202262
  • Date:
    January 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary

Mr C, who is a prisoner, complained that the prison delayed in assessing him for offending behaviour coursework. The prison explained that they prioritise prisoners in line with their key progression (movement through the prison system to less supervised conditions) dates. They assured him that he was on the waiting list and would be assessed in due course.

Our investigation found that Mr C had since been interviewed by the psychology team, so had now started the assessment process. We noted that he was not eligible for parole for over two years and that there was, therefore, sufficient time for him to access any required coursework. As we could see no evidence of unreasonable delay, we did not uphold the complaint.

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Updated: March 13, 2018