Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201200020

  • Case ref:
    201200020
  • Date:
    January 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    No decision reached
  • Subject:
    medical assessments/reports

Summary

Mr C, who is a prisoner, complained that the Scottish Prison Service (SPS) unreasonably failed to comply with their statutory and procedural duties to him as a disabled prisoner. However, Mr C was freed from prison whilst we were investigating his complaint and did not provide us with a contact address. The SPS were also unable to provide a contact address and we had no option but to close our file on his case.

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Updated: March 13, 2018