Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201202618

  • Case ref:
    201202618
  • Date:
    January 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C, who is a prisoner, complained that there was unreasonable delay in the prison generically assessing him. A generic assessment is carried out on individual prisoners to identify whether or not they are required to complete offence-focused programmes. In investigating Mr C's complaint, we were satisfied that he had been generically assessed in line with the prison's process and there was no evidence of an unreasonable delay.

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Updated: March 13, 2018