Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201004585 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | November 2012 |
| 201100945 | Midlothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | November 2012 |
| 201101107 | Fife Council | policy/administration | Some upheld, recommendations | November 2012 |
| 201101410 | Western Isles NHS Board | continuing care | Upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201101552 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201101671 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2012 |
| 201102132 | Scottish Water | other | Upheld, recommendations | November 2012 |
| 201102212 | Business Stream Ltd | meter reading | Not upheld, no recommendations | November 2012 |