Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104603 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, recommendations | November 2012 |
| 201104651 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201104677 | A Medical Practice in the Highland NHS Board area | policy/administration | Some upheld, recommendations | November 2012 |
| 201104872 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201104874 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104889 | Business Stream Ltd | communication / consultation | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104975 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2012 |
| 201104984 | Tayside NHS Board | policy/administration | Not upheld, no recommendations | November 2012 |
| 201105084 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201105207 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2012 |