Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201102397 Dumfries and Galloway NHS Board complaints handling Some upheld, recommendations November 2012
201102465 The Highland Council policy/administration Not upheld, no recommendations November 2012
201102965 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations November 2012
201103056 Aberdeenshire Council estate management, open space & environment work Not upheld, no recommendations November 2012
201103142 Hebridean Housing Partnership Ltd repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations November 2012
201103423 Scottish Prison Service personal property Upheld, action taken by body to remedy, recommendations November 2012
201103490 The City of Edinburgh Council policy/administration Not upheld, recommendations November 2012
201103618 Fife Council complaints handling Some upheld, action taken by body to remedy, no recommendations November 2012
201103642 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2012