Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004350 Fife Council policy/administration Not upheld, recommendations October 2012
201100873 Fife Council parking Not upheld, no recommendations October 2012
201100925 Aberdeenshire Council council tax (incl community charge) Some upheld, action taken by body to remedy, recommendations October 2012
201100997 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2012
201101281 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations October 2012
201101370 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations October 2012
201101699 Melville Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2012
201101721 The Highland Council policy/administration Some upheld, recommendations October 2012
201102025 East Renfrewshire Council policy/administration Not upheld, no recommendations October 2012
201102226 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012