Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104981 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | October 2012 |
| 201105126 | South Lanarkshire Council | capital works, renovation, central heating, double glazing, etc | No decision reached | October 2012 |
| 201105182 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201105354 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2012 |
| 201200022 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | October 2012 |
| 201200184 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | October 2012 |
| 201200239 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | October 2012 |
| 201200246 | Argyll Community Housing Association | improvements and alterations | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200440 | Scottish Prison Service | personal property | Upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200442 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |