Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104437 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104450 Falkirk Council common repairs to former council houses Not upheld, action taken by body to remedy, no recommendations October 2012
201104452 Scottish Water sewer flooding - internal Some upheld, recommendations October 2012
201104543 A Dentist in the Grampian NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104554 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations October 2012
201104633 The City of Edinburgh Council parking Not upheld, no recommendations October 2012
201104664 Perth and Kinross Council maintenance and repair of roads Not upheld, recommendations October 2012
201104742 The Moray Council calls for general assistance Not upheld, recommendations October 2012
201104822 The State Hospital Board for Scotland appliances, equipment & premises Not upheld, action taken by body to remedy, no recommendations October 2012
201104974 Fife Council policy/administration Upheld, recommendations October 2012