Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105352 A Medical Practice in the Borders NHS Board area appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2012
201003315 Greater Glasgow and Clyde NHS Board policy/administration; complaints handling Upheld, recommendations September 2012
201100106 Glasgow City Council finance - rent Not upheld, no recommendations September 2012
201101332 Greater Glasgow and Clyde NHS Board - Acute Services Division policy/administration Upheld, recommendations September 2012
201101431 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201101545 Edinburgh Napier University complaints handling Some upheld, recommendations September 2012
201101712 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201102036 North Lanarkshire Council policy / administration; handling of planning application Upheld, action taken by body to remedy, recommendations September 2012
201102045 Dumfries and Galloway Council kennels Some upheld, recommendations September 2012
201102116 Scottish Water damage caused / compensation Not upheld, no recommendations September 2012