Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201105490

  • Case ref:
    201105490
  • Date:
    November 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    bullying/victimisation

Summary

Mr C, who is a prisoner, complained that the prison had failed to record the circumstances of an assault upon him by another prisoner. In bringing his complaint to this office, Mr C said the governor of the prison failed to ensure his complaint was properly investigated and responded to.

In investigating Mr C's complaint, we were satisfied that the governor had taken appropriate steps to investigate Mr C's concerns that the prison failed to record the circumstances of the alleged assault. We also satisfied that the governor's response was appropriate. Therefore, we did not uphold Mr C's complaints.

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Updated: March 13, 2018