Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201200636

  • Case ref:
    201200636
  • Date:
    October 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    accommodation (including cell amenities and location)

Summary

Mr C, who is a prisoner, complained that the prison refused to locate him next to his friend and also that they inappropriately located him next to individuals with whom he had had issues in the past. When the prison explained to us the reasons for their decisions, we were satisfied that they had taken all relevant factors into account and that the decision had been fully explained to Mr C. We did not uphold the complaint.

In addition, Mr C complained that the prison falsely accused him of being in a relationship with another prisoner, and that they treated his mother unfairly. We found no evidence to support Mr C's position on these matters and we did not uphold the complaints.

Updated: March 13, 2018