Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103439 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2012
201103474 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201103498 NHS 24 appointments/admissions (delay, cancellation, waiting lists) No decision reached August 2012
201103609 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2012
201103654 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012
201103684 Queen Margaret University academic appeal/exam results/degree classification Upheld, recommendations August 2012
201103869 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201103915 Scottish Water water pressure - low Some upheld, recommendations August 2012
201104062 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, recommendations August 2012
201104064 Tayside NHS Board policy/administration Upheld, action taken by body to remedy, recommendations August 2012